https://store-images.s-microsoft.com/image/apps.43838.74ee6c39-eb7f-439b-b6d5-4b3ef46f3641.c93a895e-008e-4287-b195-abfdbd528f88.26645365-867c-493e-82c9-36ee13deaef9

Optic for Voice Networks™

by Impact Technologies, Inc.

Gain a clear vision into Microsoft Teams calling activity, usage trends and caller experience

Optic for Voice Networks™ layers strategic management metrics with highly focused tactical analytics to complement the reports and custom queries available in Microsoft Admin Center. With a set of user-friendly dashboards ready to use out of the box, Optic provides an extensive set of prebuilt analytics, elevating your ability to explore your data quickly and easily.
  • Intuitive Dashboards: The analytics you need at your fingertips (or in your inbox) for instant access to essential insights.
  • Advanced Analytics: Discover cyclical trends (year over year, day of week graphs), enhanced QoS reports, departmental performance and so much more.
  • Long-Term Data Retention: Search for calls and see trends for current day or for historical months and years.
  • Granular Access Control: Easily restrict user views by department or location.
  • Simplified Administration & Troubleshooting: Streamline system administration and quickly diagnose and resolve operational abnormalities.
Optic’s Stackable Analytics™ provide a focal point on goals throughout the enterprise, regardless of size, geography, or collaboration platform. With the right analytics for strategic management and performance tracking, Optic enables organizational alignment, from the C-suite to the technician in the field to the business manager. All levels of an enterprise organization gain a clear vision of their Microsoft Teams calling activity, trends and caller experience.


At a glance

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https://store-images.s-microsoft.com/image/apps.44442.74ee6c39-eb7f-439b-b6d5-4b3ef46f3641.c93a895e-008e-4287-b195-abfdbd528f88.c294e3d2-6058-4231-bffe-5ef295702313