https://store-images.s-microsoft.com/image/apps.46736.c03df59f-91fc-4215-b8fd-07bdbb8b60b4.7801219d-7c26-4960-9b2f-f766b04e275c.581a0b9f-51cf-43e1-9bd4-e5a67cd492ba

Connected Blueprint™ for Field Service

MCA Connect

With Connected Blueprint™ for Field Service, you’ll get a customized strategy that makes the most impact in the shortest amount of time, optimizing your service operations.

Uncover possibilities and take the first steps to modernization.

Connected Blueprint™ For Field Service Overview:

Step 1: Assess

During this discovery phase, Gemba Walk with our subject matter experts to identify strengths and opportunities. We'll compile and analyze data to create a structured path and have targeted meetings to create tailored, innovative solutions with tangible impact at regular intervals.

Step 2: Prioritize

Prioritize opportunities on a Kaizen PICK chart from what we gathered in our discussions and Gemba Walk. You’ll choose a focused workshop on what is most critical for your business:

  • Scheduling & Dispatch
  • Technician Success
  • Proactive & Predictive Transformation
  • Mixed Reality

Step 3: Act

After identifying your strengths and weaknesses, prioritizing opportunities, and focusing on a critical area to your success, we’ll act on these insights and create your very own unique, tailored Connected Blueprint™ for Field Service.

Connected Blueprint™ For Field Service Deliverables:

  1. Findings and Recommendations
  2. Prioritized Kaizen Opportunity PICK Chart
  3. Financial Value Estimate Model
  4. Execution Plan

Service Improvement Opportunities:

  • Capture and track vendor and customer communications
  • Manage assets and preventative maintenance
  • Share Knowledge Base articles with technicians and customers
  • Set up IoT alerts and commands
  • Match work orders with technician skills and proficiencies
  • Technician collaboration with Mixed Reality
  • Enable Field Service Mobile Apps, inspections Forms, and Mobile Report/Invoices
  • Engage with colleagues via Embedded Teams Collaboration Hub
  • Enable live technician tracking and text notifications
  • Analyze and integrate with dashboards and IoT data streams
  • Resolve complex cases using Intelligent Swarming

At a glance

https://store-images.s-microsoft.com/image/apps.4152.c03df59f-91fc-4215-b8fd-07bdbb8b60b4.7801219d-7c26-4960-9b2f-f766b04e275c.8fddd81d-94cf-4550-9fbd-932c4577dd98
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https://store-images.s-microsoft.com/image/apps.4172.c03df59f-91fc-4215-b8fd-07bdbb8b60b4.7801219d-7c26-4960-9b2f-f766b04e275c.f3fce669-d0f2-4c3a-8a14-fdca6e3c9708
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https://store-images.s-microsoft.com/image/apps.53381.c03df59f-91fc-4215-b8fd-07bdbb8b60b4.7801219d-7c26-4960-9b2f-f766b04e275c.7bbb04c8-71f1-4768-8196-a46fca92c969
https://store-images.s-microsoft.com/image/apps.611.c03df59f-91fc-4215-b8fd-07bdbb8b60b4.7801219d-7c26-4960-9b2f-f766b04e275c.c2cb2267-e58a-4087-97cc-8d48b3fd080c
https://store-images.s-microsoft.com/image/apps.48866.c03df59f-91fc-4215-b8fd-07bdbb8b60b4.7801219d-7c26-4960-9b2f-f766b04e275c.a26ac4b5-d1a4-4474-9018-c0926c6a4421
https://store-images.s-microsoft.com/image/apps.58618.c03df59f-91fc-4215-b8fd-07bdbb8b60b4.7801219d-7c26-4960-9b2f-f766b04e275c.231a5187-b50b-4873-969b-05550c19db5f
https://store-images.s-microsoft.com/image/apps.54010.c03df59f-91fc-4215-b8fd-07bdbb8b60b4.7801219d-7c26-4960-9b2f-f766b04e275c.97ceefa0-5a9a-4681-a9b9-d7253f63152c