The Microsoft Cloud Eco-system has forever changed the IT service provider industry. Most legacy service providers are either unable or unwilling to make the change to compete in the Cloud based IT landscape, leaving their clients to seek help from other sources. Even Microsoft’s internal support is struggling to adjust as organizations try to contact them directly for support.

When tech challenges happen and you need to contact support, you don’t want to wait for a return call or sit on hold. You don’t want to be passed from one support rep after another hoping someone has the expertise to solve your problem, or worse yet never get resolution. Our customers said they want better support that they can rely on 24/7. They also want to talk to a real Microsoft subject-matter expert who will stay with them until the issue is resolved. And, they don’t want to wait on hold forever.

Team Phone Enterprise Support includes the following: -Incident Support -Service Request -Response Time with SLA -Big Green IT Support Portal -Big Green IT Knowledge Base -Big Green IT License Management Portal -Yearly Microsoft Team Phone Assessment -Monthly Usage Reports -Microsoft Teams Phone Critical Response Team -Telephony Device Support -Direct Carrier Support -24x7 Support Access -Big Green Teams Phone Training Portal -Administrator Training

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