Customers are increasingly embracing digital means of communication ranging from text-based services, automated voice responses, self-service through internet and kiosks. At the same time, for important and urgent services we still prefer human interactions, and often insist on face-to-face meetings. With time becoming increasingly scarce and commuting time increasing, the customers are no longer willing to visit you to resolve these issues. Rather, they expect your organization to come to them.
CCentric's Location Insight helps you identify the best qualified and available resource for the job and ensures immediate assignment. The solution integrates with your customer-management processes and streamlines location-based assignments.
The solution for Location Insights comprises of: