DCMA improves the transparency and effectiveness of your applications, complaints and enquiries.
STREAMLINE YOUR CASE MANAGEMENT PROCESSES
In as little as 8 weeks DCMA can take your teams’ standard procedures and develop them into workflows, enabling you to meet your operational & legislative KPIs. DCMA improves your oversight through real-time dashboards allowing you to respond quickly to any bottlenecks and provide accurate data to executives.
DEDICATED CASE MANAGEMENT
Tired of using systems that aren’t designed to handle your case management needs? DCMA takes your applications, complaints and queries (case management) processes and turns them into dedicated workflows which in-turn increases your organisational productivity.
DCMA gives team leaders real time oversight, ensuring that you deliver accurate and timely service for your stakeholders. Providing decision makers with all the information required to make the right calls. Driven by Power BI, included in the accelerator is an SLA driven customer dashboard that that allows quick access to live data on queue management, resource planning and options for case mix reporting based on type and process stage.
PUTTING CUSTOMERS FIRST
DCMA can be integrated into your existing forms or let HSD develop a customised portal for you. Using the Dynamics 365 portal extension, DCMA can have you interacting with your customers on any device.
KEEPING YOUR DATA SAFE
As a service provider to citizens, Government must ensure systems and their data are secure at all times. Dynamics 365 is an ASD certified cloud service, so you can rest knowing DCMA is a safe and secure option for your data.