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Dynamics 365 Case Auto Assignment

Microsoft Labs

This Solution provides simple, efficient and user-friendly shifts management

This Solution provides simple, efficient and user-friendly shifts management of users. This is a one stop solution to auto assign cases to users based on the availability. This solution helps in managing assignment of cases to users in shifts. This assigns cases to the users based upon their availability and number of cases assigned to them. Among the users working in a shift, cases will be automatically assigned to user with least number of cases.
https://gallery.azure.com/artifact/20151001/microsoft_labs.caseautoassignment.1.0.1/Artifacts/SampleImage/788c31ce-57b0-473d-9e5a-5dc1e5a2d4c6.png
https://gallery.azure.com/artifact/20151001/microsoft_labs.caseautoassignment.1.0.1/Artifacts/SampleImage/788c31ce-57b0-473d-9e5a-5dc1e5a2d4c6.png