PowerChat users are able to interact and track conversations with visitor to their web page, all from within Microsoft Dynamics CRM. Open lead and contact records automatically when a chat begins or create a new record directly from the PowerChat window.

Features:

• Create lead and contact records in your CRM directly from chat window.
• Assign PowerChat agents to specific topics or departments.
• Invite multiple PowerChat agents to join the conversation.
• View web page visitors in real time.
• Widget designer enables users to customize each chat widget.
• Response timer displays how long a visitor has been waiting for an agent to respond to a chat.
• Live chat transcript displayed in the activity section on a record.

Don't Forget To Register Your Add-On!

Once the PowerPack add-on is imported into your CRM, make sure to register it! For instructions on how to register your PowerPack Add-on, check out the FAQ in the Learn More section below.