Helpshift Azure - Support Analytics

Helpshift

Offers valuable insights into overall performance of your support organisation

Helpshift Support Analytics offers comprehensive insights for customer support managers by providing the necessary​ data​ to optimize the support experience​ for your users​. These analytics include ​an ​easy-to-understand dashboard overview as well as detailed reports. ​With this report, you will be able to efficiently analyze metrics such as CSAT, response and resolution times, ​and also measure volume and backlog​ trends​. Customer support managers ​will be able to​ isolate and analyze key metrics by app name, platform, agent, tags, languages and more.
https://gallery.azure.com/artifact/20151001/helpshift.helpshift-support-analytics-azure.1.0.1/Artifacts/SampleImage/c820a086-296b-4ecc-aacd-fbe40c6a7a05.e1d1c044-04b2-4a65-84f1-472cbb9cf275
https://gallery.azure.com/artifact/20151001/helpshift.helpshift-support-analytics-azure.1.0.1/Artifacts/SampleImage/c820a086-296b-4ecc-aacd-fbe40c6a7a05.e1d1c044-04b2-4a65-84f1-472cbb9cf275
https://gallery.azure.com/artifact/20151001/helpshift.helpshift-support-analytics-azure.1.0.1/Artifacts/SampleImage/44b291df-f34d-4a1e-a90b-eb04ca344e1b.f95cb229-95f9-4158-a7ff-072b6de03b85
https://gallery.azure.com/artifact/20151001/helpshift.helpshift-support-analytics-azure.1.0.1/Artifacts/SampleImage/f8b6c287-ce94-4469-8f51-7deabf068684.751d1cb5-0574-4371-afa0-f5965099774e