Expo XT Cisco UCM Insights for Power BI

Gain full visibility into your Cisco UCM and CUBE systems with real-time analytics

Expo XT is a powerful analytics and reporting solution designed to enhance the capabilities of Cisco's on-premise communication platforms, including Unified Communications Manager (UCM), Unified Contact Center Express (UCCX), and Cisco Unified Border Element (CUBE). It leverages Microsoft Power BI to transform Call Detail Records (CDRs) into actionable insights through real-time dashboards, interactive reports, and easy-to-understand visuals.

Cisco Analytics: Key Features

Expo XT transforms raw data from Cisco platforms into actionable insights whether you have just a Cisco Call Manager, or a combination of Call Manager, CUBE, and UCCX:

• Complete Communication Insights: Expo XT transforms Call Detail Records (CDRs) from both UCM and CUBE into actionable intelligence with interactive data visualizations.
• Detailed Call Statistics: Provides in-depth analysis of inbound, outbound, and transfer calls.
• Queue Performance: Monitors auto attendant and call queue activities for optimal resource allocation.
• AI-Driven Insights: Expo XT leverages Microsoft's Power BI platform for real-time, unbiased analytics, predictive trend and anomaly detection, and sentiment analysis.
• Cradle-to-Grave Reporting: Expo XT delivers end-to-end tracking for complete call journey visibility within your Cisco system, and even across non-Cisco platforms, too.

UCM Reporting

Expo XT enhances Cisco Unified Communications Manager (UCM) with:

• On-Premise Insights: Provides detailed analytics for on-premise UCM deployments.
• Comprehensive Call Statistics: Provides detailed analytics for on-premise UCM deployments with in-depth analysis of inbound, outbound, and transfer calls.
• Hunt Group Analytics: Expo XT analyzes call distribution within UCM hunt groups to track performance and identify call flow bottlenecks.
• Capacity Utilization: Monitors UCM cluster capacity and usage trends for proactive management.

UCCX Reporting

For Cisco Unified Contact Center Express (UCCX) environments, Expo XT delivers:

• Agent Performance Metrics: Expo XT tracks key indicators specific to UCCX contact center agents.
• Queue Management Insights: Analyzes UCCX queue lengths, wait times, and abandonment rates so you can optimize your routes for better customer service.
• IVR and Auto Attendant Analytics: Provides detailed reports on IVR system utilization and auto attendant effectiveness within UCCX.
• Skill-Based Routing Reports: Evaluate the effectiveness of UCCX skill-based routing configurations with reporting insights.
• Customer Journey Mapping: Tracks customer interactions across various UCCX touchpoints.

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