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James - Virtual IT Helpdesk Agent

Actionable Science

AI powered IT Helpdesk agent with inbuilt knowledgebase and common skills like password reset

James is first level IT support agent designed to handle all routine and repetitive requests and incidents from your employees

James has several key features that allow companies to rapidly deploy and reduce support cost while improving employee experience

  • Prebuilt integration with Azure AD to handle tasks like password reset and user provisioning
  • Inbuilt knowledgebase to auto resolve user questions
  • Built in IT specific language model
  • Simple and powerful NLP training tools to improve performance
  • Inbuilt escalation to human live agents
  • In built case management capabilities for human collaboration
  • Prebuilt integrations with leading ITSM platforms
  • Analytics on usage and performance

James is ready to join your IT support team as your next very helpful agent