BRIKHousing: Repairs_

Against a backdrop of rising inflation and maintenance costs, it is imperative that your repairs service is efficient and effective as you battle increasing expenses.

Whether you use a DLO, external repairs contractor or a combination of both, the BRIKHousing: Repairs_ solution will give you the flexibility to log and manage reactive and planned works, and run your repairs service as efficiently as possible.

This end-to-end solution includes responsive repairs, SOR code management, work orders, dynamic job scheduling, pre- and post-inspections, and customer satisfaction surveys. It is fully integrated with BRIKHousing: Planned Maintenance_, Asset Management, and Compliance solutions.

Built for deployment on existing or new Microsoft Dynamics 365 Customer Engagement or Power Apps implementations the product leverages all the flexibility and capability of the Microsoft platform whilst providing a robust and feature rich repairs management system.

Housing Association Challenges_

• Maintaining quality: ensuring homes are of good quality, safe and secure.
• Rising inflation: rising inflation, along with higher interest rates, will impact on repair and maintenance costs, as materials, labour, fuel and vehicle fleet operations becoming increasingly expensive. ​
• Changing expectations: higher expectations from customers who want better, faster, consistent and “always-on” services.
• Changing working environments: collaboration across all teams within your organisation​.
• Quality of data: need for quality data that is relevant for making informed decisions.

Benefits_

• More responsive customer experience: delivering more responsive services that meet customer needs, ensuring a consistent customer experience regardless of channel of communication.
• Improved customer satisfaction:​ deliver a more seamless and efficient customer experience, leading to increased customer satisfaction.
• Empower residents to self-serve:​ more convenient solution for the customer while speeding up back-office processing.
• Increased productivity:​ streamline processes, reduce manual data entry, and eliminate redundant tasks, resulting in increased efficiency and productivity.
• All your data in one place​: deliver real-time insights into key performance indicators, helping you make more informed decisions.

Key features_

• Flexible works management:​ flexibility to log and manage reactive and planned works whether through a DLO or external contractors.
• ​Custom portal:​ create repairs jobs via the portal, phone, email or triggered automatically from compliance or planned maintenance jobs.​
• ​SOR code integration:​ use SOR Codes to apply costs and route to correct engineer​.
• ​Work order management:​ manage the creation of work orders, purchase orders and variations​.
• ​Flexible rules:​ control variations and inspections using flexible rules based on repair cost, type and contractor.​
• ​End-to-end repairs management:​ covers everything from responsive and rechargeable repairs to void repairs, inspections, and requests.
• Custom alerts:​ custom alerts for property and people warnings, inspections, contractor payment authorisations and work order completions. ​
• ​Related images libraries:​ store images and videos against any repair case.​
• ​External contractor portal:​ repairs jobs available via external contractor portal or from mobile devices.​
• ​Integrated communications:​ store all interactions including emails, phone calls, SMS and letters in one place for easy retrieval and reporting.​
• ​Integration with Microsoft 365:​ SharePoint integration for document storage and retrieval.
• ​Reporting and dashboards:​ comprehensive dashboards, reports and trend analysis.

Why Infinity Group?

We have significant social housing expertise with over 20 dedicated housing specialists, 15 implementations, 25 national awards and 96% customer satisfaction.

Infinity Group is one of few organisations globally that holds Microsoft Cloud Solutions Partner status.

Get in touch for a commitment-free discussion about challenges you are facing or to discuss pricing with one of our experienced consultants.