Cognizant AI Operations Assistant - powered by WorkNext AI

by Cognizant

Assists in pinpointing underlying issues, suggesting solutions & even authoring knowledge articles

The Cognizant AI Operations Assistant works with you to provide comprehensive support to identify root causes, recommend probable resolutions, list historical references, identify past resolvers, and author knowledge articles and documents you need for your ITIL processes in your ITSM toolset, such as Service Now.

This solution compliments Cognizant's cloud native Cognizant® Observability and Monitoring AIOps platform across hybrid and multi-cloud landscapes, bringing innovation and automation through the power of Azure Open AI. Let the AI Operations Assistant accelerate resolution for both proactive, manually created Service Desk incidents coming in via email, phone, or chat, and reactive event-driven incidents from Cognizant's own AIOps engine or any other 3rd party product.

This solution is underlined by Azure PaaS services like Azure Open AI, Azure Cognitive Search, Leverage Semantic Memory, Azure Open AI, Azure AI Search, and other Azure services.

Our solution benefits include:

  • Our Gen AI-powered solution significantly reduces manual search and analysis, saving IT teams time and resources by providing RCA (Root Cause Analyzer) from historical data sources like Incidents, Problems, Changes, Service Requests, and Knowledge Base Articles in Service Now or other enterprise data stores like SharePoint.
  • With the Copilot's assistance, IT operations are streamlined and efficient, resulting in increased productivity and reduced MTTR.
  • As a platform accelerator, customers can leverage Cognizant’s investment in these pre-developed solutions and realize benefits in as little as 2-4 weeks.

The pricing for this engagement will be customized based on the scope and requirements determined during the initial consultation.

At a glance