Integrate Microsoft Dynamics 365 and Genesys PureCloud with InteractionSync
InteractionSync for PureCloud integrates Microsoft Dynamics 365 with Genesys PureCloud, linking your organization's customer interactions with the power of Dynamics 365.
The embedded PureCloud client resides on a sidebar inside of Dynamics 365 and can handle 85% of most agent-related actions, but if the need arises to leverage the full functionality of PureCloud, you can simply slide out the entire PureCloud client page, inside of Dynamics.
While the interface is one of the most visible features of InteractionSync for PureCloud, the real power comes from the automated screen pop and activity creation. InteractionSync intelligently searches Dynamics 365 for the proper contact, lead, or account to pop. InteractionSync will automatically create an activity in Dynamics 365 to track the interaction and associate it to any record.
Managed solution installation and configuration
Screen pop configuration
Train the trainer
Additional custom functionality and reporting are not included, but can be quoted separately.