Connects is a browser-based CTI solution between Cisco Contact Center and Dynamics (CIF 2.0 & 1.0)
- No hardware solution
- Integration API for custom integrations
- Omnichannel agent state federation (Dynamics Presence sync)
- Single sign-on (SSO)
- Interactive Voice Response (IVR) and call data transfer
- Screen-pop (and screen-pop on transfer)
- Automatic interaction logging and record creation
- Team views, queue views, consult, and transfer
- Enhanced click-to-dial
- Supervisor features like remote state change, silent monitor, and barge in
- Support for Cisco Outbound Option
- Support for Dynamics' Channel Integration Framework (CIF) versions 1.0 and 2.0
About Bucher + Suter
Bucher + Suter has been connecting companies and their customers for over 40 years. As a globally positioned, Cisco-dedicated partner, we have the experience and focus to help our customers extract every ounce of value from their customer service technology. b+s Connects, our flagship line of CRM connectors, has been optimizing omnichannel agent workflows and empowering smooth-running contact centers for over a decade. When it comes to Webex and Cisco Contact Center CRM integration – nobody does it better.
On a wider scale, Bucher + Suter helps companies maximize their CX and contact center investments by aligning their customer service strategies to the latest industry-shaping technical innovations. With Bucher + Suter's solutions, built with and for the Cisco Contact Center and Webex platforms, scalable, intelligent, full-journey customer care is available now.