Alithya’s Warranty Tracking for Dynamics 365 allows organizations to view, access, manage, and track their warranties for serialized products sold out of their ERP system. This solution leverages Dynamics 365 Field Service to enable tracking of warranty coverage against serialized customer assets not only giving technicians a full view of Work Order history, but also enabling front-line employees in call centers to have full visibility to process claims efficiently.

The following functionality is provided:

Create, Manage, and Process Warranty Agreements
Automated Warranty Transaction creation tying a product with a Governing Agreement, Serial Number, Account, Vendor, End Customer, and terms
Configurable Agreement area to allow for flexible definition of scope of Agreement for example: Customer, Product, Product Group, Customer+Product, Customer+Product Group
Pre-built integration with Dynamics 365 Supply Chain Management helps keep data in sync and automatically connects Order Lines to Customer Assets

Products, Price List, Price List Items
Quote, Order, and Invoice
Product Groups, Disposition Codes, and Return Reason Codes

Out-of-box Return Merchandise Authorization (RMA) that leverages Dynamics 365 Customer Service to enable users to flow from Case to RMA to Return Order seamlessly

While the solution is built to work with Dynamics 365 Field Service with a pre-built integration with Dynamics 365 Supply Chain Management, other ERP software such as GP or Business Central can also integrate.

Warranty Tracking for Dynamics 365 Field Service

by Alithya Fullscope Solutions, Inc.