Kaizala Scalable Incidents: 3-Wk Implementation

Best Projects

An integration that results in an easy, mobile, and scalable use of Microsoft Dynamics 365 incidents through Microsoft Kaizala.

Best Projects developed a solution that conects the Microsoft Dynamics 365 Customer Services module, with Microsoft Kaizala, the Microsoft instant message app.


With our solution, your company will receive:

  • Kaizala implementation
  • Training for main stakeholders
  • Pre-built Kaizala cards (mini apps inside Kaizala)
  • Dynamics 365 integration
  • Azure WebService to connect Dynamics 365 and Kaizala
  • Go-live review and post go live checklist

What your company will be able to do with our solution

  • Create Dynamics 365 incidents inside the Kaizala app (with photo, offline, or with geotag)
  • Send updates from Dynamics 365 to Kaizala user who created the incident
  • Provide this solution to an infinite amount of customers or employees with Microsoft Kaizala, which is free for the end user

Our implementation takes three straight weeks which includes a maximum of 300 hours of work.

At a glance