Dynamics 365 for Marketing - 1-Day Briefing


1-day introduction to marketing solutions using Microsoft Dynamics 365 Marketing product to support digital communications and CRM processes (from Sales to Service)

Using digital intelligence to reimagine what’s possible for your business, Dynamics 365 works across sales, customer service, field service, operations, financials, marketing, and project service automation.
Today's marketing users face numerous challenges in the realm of digital transformation, driven by the demands of society. They often encounter difficulties in achieving seamless communication across all available digital touchpoints.

This digital transformation entails:

  • Delivering an optimal customer experience across all channels.
  • Gaining a comprehensive view of customers across various touchpoints, including sales representatives, customer care, and marketing users, who share insights on customer habits, interests, and issues.
  • Segmenting the customer base into different target groups based on their behavior.
  • Creating personalized customer journeys to ensure the right communication reaches the right audience at the right time.

Cluster Reply boasts extensive experience in guiding companies through this transformative journey. In this 1-day briefing, we can share our expertise and propose solutions that can usher users into a new digital marketing platform for managing a complete customer experience. This meeting will encompass*:

  1. Introduction to Cluster Reply and its expertise.
  2. A general presentation of Dynamics 365 for Marketing and the PowerPlatform solution.
  3. A demonstration of a typical customer solution using Dynamics for Marketing.
  4. A deep-dive session addressing specific needs within marketing processes.
  5. A round-table discussion and the definition of next steps.

* Please note that the meeting's content, timing, and price will be determined based on the specific needs of the customer.

At a glance