https://store-images.s-microsoft.com/image/apps.50034.b4dc0180-71b2-4d20-9376-5ccd58ece7c4.624e4f35-bfa0-4e33-9449-98a6ee78786f.9fc804f2-4046-49e1-82c2-09d35da6b28d

Open CTI for Microsoft Dynamics and Amazon Connect

by AMC Technology-DaVinci

Enhance your contact center experience for agents and customers with Dynamics and Amazon Connect

AMC Technology’s DaVinci solution for Microsoft Dynamics 365 and Amazon Connect enhances both the customer and agent experience through our Interaction Orchestration platform. The solution provides standard features like screen pop of customer information, click-to-dial, and activity tracking, along with more advanced flexible capabilities like comprehensive reporting and proactive customer care.

DaVinci's unique app-based approach supports integration with premise telephony like Cisco, and Avaya, as well as cloud-based CCaaS like Twilio, Amazon Connect, Five9, and Genesys.

Integrate your organization’s contact center, voice, and digital channels like SMS and chat within Dynamics 365 and Amazon Connect to increase agent productivity, improve the agent and customer experience and enhance the efficiency of the entire organization. AMC Technology’s DaVinci Agent provides an embedded toolbar with the ability to support customers on their preferred channels.


Benefits:

  • Improved Agent Experience
  • Improved Customer Experience
  • Migrate from Premise to Hybrid to Cloud
  • Easy to Configure and Deploy
  • Out of the Box or Custom Use Cases

At a glance

https://store-images.s-microsoft.com/image/apps.30702.b4dc0180-71b2-4d20-9376-5ccd58ece7c4.624e4f35-bfa0-4e33-9449-98a6ee78786f.00d515b2-083b-4868-9679-7899736ee2f5
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https://store-images.s-microsoft.com/image/apps.51920.b4dc0180-71b2-4d20-9376-5ccd58ece7c4.624e4f35-bfa0-4e33-9449-98a6ee78786f.b880cf78-8eac-4b0c-b7f7-07fd8209c19e
https://store-images.s-microsoft.com/image/apps.57552.b4dc0180-71b2-4d20-9376-5ccd58ece7c4.624e4f35-bfa0-4e33-9449-98a6ee78786f.0bfd6d18-98e5-42db-804c-fa116d84744a
https://store-images.s-microsoft.com/image/apps.40285.b4dc0180-71b2-4d20-9376-5ccd58ece7c4.624e4f35-bfa0-4e33-9449-98a6ee78786f.1991e659-336b-45e0-8462-3509105d0430
https://store-images.s-microsoft.com/image/apps.7402.b4dc0180-71b2-4d20-9376-5ccd58ece7c4.624e4f35-bfa0-4e33-9449-98a6ee78786f.d7eda546-a50f-47b4-b91e-f90132005e1c
https://store-images.s-microsoft.com/image/apps.16105.b4dc0180-71b2-4d20-9376-5ccd58ece7c4.624e4f35-bfa0-4e33-9449-98a6ee78786f.08792ae9-f7af-4bb7-9d72-9211f315d86f