https://store-images.s-microsoft.com/image/apps.1752.9bef1466-8900-41b4-b931-a13cf800cb9b.4656c11c-42f9-4e97-b175-a21e4be9e3ab.e2f1e99b-c725-4e08-8954-cff40fba73ab

Open CTI for Microsoft Dynamics and Avaya

by AMC Technology-DaVinci

Open CTI for Microsoft Dynamics and DaVinci for Avaya

AMC Technology’s DaVinci solution for Microsoft Dynamics 365 and Avaya enhances customer and agent experience through our Interaction Orchestration platform. The solution provides standard features like a screen pop of customer information, click-to-dial, activity tracking, and more advanced flexible capabilities like comprehensive reporting and proactive customer care.

DaVinci's unique app-based approach supports integration with premise telephony like Cisco, and Avaya, as well as cloud-based CCaaS like Twilio, Amazon Connect, Five9, and Genesys.

Integrate your organization’s contact center, voice, and digital channels like SMS and chat within Dynamics 365 and Avaya to increase agent productivity, improve the agent and customer experience, and enhance the efficiency of the entire organization. AMC Technology’s DaVinci Agent provides an embedded toolbar that can support customers on their preferred channels.


Benefits:

  • Improved Agent Experience
  • Improved Customer Experience
  • Migrate from Premise to Hybrid to Cloud
  • Easy to Configure and Deploy
  • Out of the Box or Custom Use Cases

At a glance

https://store-images.s-microsoft.com/image/apps.30702.9bef1466-8900-41b4-b931-a13cf800cb9b.4656c11c-42f9-4e97-b175-a21e4be9e3ab.26957d83-cc0d-4f5a-8123-a174235057db
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https://store-images.s-microsoft.com/image/apps.27640.9bef1466-8900-41b4-b931-a13cf800cb9b.4656c11c-42f9-4e97-b175-a21e4be9e3ab.bc39fad8-821b-452d-9839-6ddd87281239
https://store-images.s-microsoft.com/image/apps.42762.9bef1466-8900-41b4-b931-a13cf800cb9b.4656c11c-42f9-4e97-b175-a21e4be9e3ab.f81a6232-23ca-4b01-b3f5-aea33ffb9056
https://store-images.s-microsoft.com/image/apps.17474.9bef1466-8900-41b4-b931-a13cf800cb9b.4656c11c-42f9-4e97-b175-a21e4be9e3ab.80bfb921-985e-4b4b-b96a-fee678fc3830
https://store-images.s-microsoft.com/image/apps.34649.9bef1466-8900-41b4-b931-a13cf800cb9b.4656c11c-42f9-4e97-b175-a21e4be9e3ab.1bd9dd51-c0c1-4217-9c17-e536bb77742e
https://store-images.s-microsoft.com/image/apps.58053.9bef1466-8900-41b4-b931-a13cf800cb9b.4656c11c-42f9-4e97-b175-a21e4be9e3ab.1ea61940-96a4-42a2-bd6f-19593639da03