Skip to main content

DaVinci

AMC Technology

Cloud, Premise and Hybrid Call Center Integration Solution for Dynamics + Advanced CX / CTI Features

AMC Technology’s DaVinci Solution for Dynamics improves the efficiency of your contact center and use of Microsoft Dynamics in two ways. First, the DaVinci Creators Studio Info-card based interface makes it easy for contact center administrators to select from pre-built best of breed channel apps and configure the features needed along with user profiles. Leverage AMC Technology’s existing pre-built channel apps for Avaya, Cisco, Aspect, Twilio and Nexmo or publish your own custom app using our public API’s to extend functionality and create the ideal contact center. Each App can share data and events with other Apps which streamlines business processes and hand-offs. The DaVinci Solution for Dynamics supports cloud, premise or hybrid channels giving you the ability to add and configure multiple communication channels (voice, sms and chat) for a seamless agent experience. Secondly, the DaVinci Agent UI provides advanced CTI features like screen pop, click-to-dial, call activities and contextual call controls for more productive agents and happier customers. AMC Technology’s DaVinci solution is certified by Microsoft and enables Contact Centers to support customers on their preferred channels.

Features:

  • Integrates multiple communication channels (voice, sms and chat) for a seamless agent experience
  • Agent status, contextual call controls and customizable call notes are easily configurable in support of your contact center business
  • Manages presence across channels, collects agent and channel metrics, and shares customer interaction data with Dynamics 365 entities
  • Easy to deploy and scales to fit any size organization
  • Supports Cloud and Premise Communications Platforms in a single embedded UI
  • Supports Channel Integration Frameworks (CIF), Dynamics 365 for customer engagement apps (Unified Interface) and United Service Desk (USD)

    http://store-images.s-microsoft.com/image/apps.36588.6db19671-6a3b-447c-beb9-ceb6c3e0f0cc.7c40f57d-f9d4-41eb-bc0c-71d7141c0931.671a147a-a659-4929-bd63-1bab3f782ffd
    http://store-images.s-microsoft.com/image/apps.36588.6db19671-6a3b-447c-beb9-ceb6c3e0f0cc.7c40f57d-f9d4-41eb-bc0c-71d7141c0931.671a147a-a659-4929-bd63-1bab3f782ffd
    http://store-images.s-microsoft.com/image/apps.30650.6db19671-6a3b-447c-beb9-ceb6c3e0f0cc.7c40f57d-f9d4-41eb-bc0c-71d7141c0931.58ec6642-d606-4e3f-b6e7-5721000ad1b4
    http://store-images.s-microsoft.com/image/apps.53515.6db19671-6a3b-447c-beb9-ceb6c3e0f0cc.7c40f57d-f9d4-41eb-bc0c-71d7141c0931.f9b9eaf5-9c88-4ebf-9e73-02432ba7dbe6