The Erlang Calculator provides the full suite of custom functions for contact centers, including Erlang X, Chat, Blending and more!
Calculate capacity in the most efficient, powerful and versatile tool, which is unmatched in the market. Improve accuracy, optimize your workflow and save resources based on the forecast. The Erlang Calculator will be the only add-in you will need for accurate planning of your contact center’s channels.
Try our All-in-one Erlang calculators with a 1 week free trial or subscribe directly to one of our plans via Erlang.CCmath.com.
This add-in includes custom functions for:
With parameters like: Occupancy, Service Level, ASA, Abandonment, Patience, Redials and Concurrency, AHT and Forecast.
CCmath has been the scientific heart of the contact center community worldwide since 2005.By offering software solutions, training and consulting the most challenging contact center setups.
Before installing this add-in, make sure you have a Microsoft 365 license with at least the following versions:
Note that some companies restricted the use of add-ins. Please contact your administrator or use a different Microsoft 365 account to get access to the Erlang functions.
Please enjoy our add-in!
- Team CCmath