Koji image

Koji

by Konverso SAS

Teams
Pricing Free

Koji helps you use and leverage your enterprise applications

Meet Koji — Konverso's IT Service Desk Virtual Agent for Jira Service Management.
Koji features
💬 Communication

  • Users communicate with IVA by using interactions (such as clicking buttons) or simply typing your requests

  • Advanced NLP: Koji understands texts, context, and user's digression

📝 Managing requests

  • Koji helps employees manage their service requests and view the status of existing ones

  • Koji helps users create new requests and add comments

📈 Integration with Atlassian Jira Service Management

  • Connect Microsoft application Teams and Jira Service Management to handle daily tasks in a faster way

  • To carry out the integration, install and configure Koji in your Service Management environment

🔎 Find answers

  • Quickly get answers for the most common questions of your company

  • Powerful knowledge base: a combination of the Konverso FAQ module, your internal Confluence knowledge base, and Koji's web searching functionality

🔐 Security

  • We take information security seriously. Read about the way we manage data storage and how we keep it safe.

  • Cyber Essentials is a Government backed scheme that helps organizations to protect themselves against the most common cyber attacks. In February 2021 Konverso completed the Cyber Essentials certifications.

🏆 Konverso

To be ready to sign-up and get started: see the Installation guide.

App capabilities

When this app is used, it
  • Can send data over the Internet
  • This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance

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By getting this product, I give Microsoft permission to use or share my account information so that the provider can contact me regarding this product and related products. I agree to the provider's terms of use and privacy policy and understand that the rights to use this product do not come from Microsoft, unless Microsoft is the provider. Use of AppSource is governed by separate terms and privacy.