Automation technology has a direct impact on costs and helps reduce human errors in repetitive tasks
The Service Support Desk Automation comprises of the following capabilities:
1. Ticket creation and assistance using Bots & Apps.
2. Interaction with Support Ticket Applications using
Robotics Process Automation (virtual Workforce).
3. Automation of human repetitive tasks such as
ticket follow-up (based on business rules), email sending or reading, interaction with external IT or HR systems, copy and pasting, performing repetitive tasks faster and more accurate
4. Automatic Interaction with SAP or existing ERP systems.