Customer Voice Automation: 1hr Assessment

Gathering and maintaining consistent, reliable inputs from geographically distributed stakeholders and quickly translating the data into meaningful insights has historically been a complex and expensive challenge that has led organizations to invest in additional tools with complex or ineffective integration to their Modern Workplace suite.

For organizations that have already invested in Microsoft Dynamics 365 and Office 365 suite, Grant Thornton's Customer Voice solution extends the functionality of their existing licensing to bring users from inputs to insights with the seamless interoperability of three of Microsoft’s industry-leading tools – Customer Voice, Power Automate, and Power BI.

Powered by Microsoft 365, our solutions leverages Customer Voice, Power Automate, Power BI to provide integrated Adoption and Change Management functionality. This means that pre-built data connectors allow for seamless integration of the end-to-end functionality handled by each service, allowing Dynamics 365 Customer Voice to handle outreach, Power Automate to handle orchestration, and Power BI to handle insights. By combining all three, you can go from inputs to insights automatically and get to making data-driven decisions faster than ever.

Contact Grant Thornton today to learn how to make the most of your Microsoft 365 platform.