Messaging and Chatbots for Dynamics Customer Service

by Infobip d.o.o.

Use AI chatbot to support your customers through any messaging channel


Improve your customer experience by seamlessly integrating Microsoft Dynamics Customer Services with a cutting-edge digital omnichannel messaging and chatbot platform by Infobip. By doing so, you are getting access to a breath of channels like SMS, WhatsApp and RCS to improve your customer engagement.


  • Seamless Integration with Microsoft Dynamics ensuring your customer data and interactions are always up-to-date and accessible.
  • Chatbot conversation history available to an agent once he or she takes over the conversation
  • Omnichannel messaging. Adjust to your customer preferences and engage them through channels like SMS , WhatsApp, and RCS.
  • Customizable chatbot flows. Tailor your chatbot's conversation flows to match you customer support, sales, or general inquiries needs.
  • GenAI and Natural Language Processing. Harness the power of AI to understand and respond to customer queries with human-like precision.
  • Real-Time Analytics and Insights. Gain valuable insights and make data-driven decisions to continually refine your chatbot flows and improve engagement strategies.

Compliance and Security

Our platform is designed with privacy and security at its core, ensuring your customer data is handled in compliance with global regulations.


  • Enhanced Customer Experience: Provide immediate, 24/7 support to your customers through their preferred messaging channels, improving satisfaction and loyalty.
  • Same standards of customer interaction throughout the engagement with the chatbot.
  • Increased Efficiency: Automate routine inquiries and tasks, freeing up your team to focus on more complex issues and opportunities.
  • Boosted Sales: Leverage personalized chatbot interactions to guide potential customers through the buying process, increasing conversion rates and revenue.
  • Scalability: Easily scale your customer engagement efforts without the need to significantly increase resources or personnel.

How It Works

  • Setup and Integration: Connect your Microsoft Dynamics account with Infobip messaging services and, optionally, also the chatbot builder, through a simple, guided process.
  • Customize Your Chatbot: Use our intuitive platform to design your chatbot's conversation flows and set up integrations with your chosen messaging channels.
  • Launch and Engage: Deploy your chatbot and start engaging with customers across SMS, WhatsApp, and RCS, with all the information available for your agents once the conversation is transferred to an agent.
  • Analyze and Optimize: Monitor performance through our analytics dashboard and tweak your chatbot's flows and responses based on real feedback and data.

Get Started Today

Transform your customer service strategy with your Dynamics 365 Customer Service. Download the app and start your journey towards seamless, omnichannel customer interactions. Unlock the full potential of your contact centre and deliver exceptional customer experiences, effortlessly!

At a glance