Omnichannel

Designed specifically on Microsoft Dynamics 365 Business Central to manage omnichannel sales, Omnichannel offers a full collection of functionalities.

Channels and EDI setup

Each point of sales is a specific channel with specific EDI Profile.

For example a sales point may be one of:

• Phisical Store (Retail)
• E-commerce
• Marketplace
• Integration platform or system

Unique list for all Omnichannel Orders

Get all sales orders into a unique list and optimize operational processes.

Retail Sales Senario

Omnichannel order list lines are fed from sales receipts, instant invoices and returns.

Full-day receipts are summarized by the daily cash report.

Omnichannel order card shows information by sections.

Subpage lines are about items, charges, g/l account, coupon, voucher, giftcard …. and each entry type is specifically managed by setup.

Retail Sales Operations

Cash Desk Reports list shows daily cash reports by stores.

It is possible to check declared amounts from store and correct any errors.

You can also:

• Create shipments
• Create invoices
• Delete or Post invoices
• Enqueue to batch post

Online Sales Senario

The Omnichannel APP manages B2B and B2C online sales from marketplaces, ecommerce sites and integration platforms.

The rows of the omnichannel orders list are fed by online sales.

Online Sales Operations

• Check Order function verifies sales conditions and setup
• Set Header e Lines rules for checking order
• Create Order function creates new sales order, match or create new customer
• Apply order and customer template based on channel rules
• Get marketplace commissions
• Set dropshipment
• Archive completed omnichannel orders

License Required

Some functions require a valid Horsa License (subscription – contact Horsa – not for free).

Click "Update License" from Network Setup page to start a 60-day free trial.

Supported Editions

This app supports both the Essential and Premium editions of Microsoft Dynamics 365 Business Central.

Supported Countries

This application is supported in all countries, where Microsoft Dynamics 365 Business Central is available.

Supported Languages

This application is available in English (United States) and Italian.