CX Connect for Retail

by Argano LLC

Increase critical retail and customer service metrics by extending Dynamics 365.

It’s time to transform the retail experience: back-end operations, front-end sales, customer engagement, and employee satisfaction. With CX Connect for Retail from Argano, you can leverage more Microsoft retail tools and solutions to quickly and completely uncover new revenue streams, to create more impactful customer experiences, and to reduce manual work across inventory management, customer service, and most every function and facet in retail—online and off.

Benefits include:

  • “Always-on” customer service, leveraging Dynamics 365 Commerce, Customer Service, and Customer Insights, as well as Power Virtual Agents and Azure
  • Transformation of every customer interaction to improve engagement and uncover new revenue opportunities
  • Omnichannel customer service—chat, SMS, voice, social media, email—fueled by OpenAI and ChatGPT technologies to speed case handling and reduce heavy lifting for representatives
  • Data powered decision making with real-time KPIs and reports
  • Lower cost of integrations, accelerated application development, and enhanced customer, competitive, and market analytics

CX Connect for Retail also offers a host of features that drive fundamental business and operational benefits:

  • Confidently address customer need for retail-specific security and regulatory compliance
  • Reduce engineering cycles by equipping architects with comprehensive technical resources, documentation, and access to technology specialists
  • Increase visibility through Cloud for Retail certification and co-marketing

It’s time to empower your customers, free-up your staff, and transform retail — from procurement to point-of-sale. With CX Connect for Retail, you can enhance your Microsoft platforms to do all this and more.

At a glance