CX Connect for Nonprofit

by Argano LLC

Enables organizations to monitor case management progress and ensure a positive client experience

The expectations placed on nonprofits have never been higher. In addition to external challenges such as global unrest, economic volatility, and food insecurity, there are internal hurdles in managing client, community, and donor relationships, modernizing service, and simply getting past the paperwork and processes to serve more quickly and completely those in need.

With Argano nonprofits can free up hands, improve transparency and insight, and make it easier to connect to their communities. In addition to a strategy-specific implementation or optimization of Microsoft solutions, CX Connect for Nonprofit includes a wide range of IP and applications to extend the system. Benefits include:

  • “Always-on” donor/customer/partner service, leveraging Microsoft Dynamics 365 Sales, Customer Service, and Customer Insights - Data, as well as Copilot Studio and Azure
  • Transformation of every interaction to improve engagement and uncover new fundraising opportunities
  • Omnichannel service like chat, SMS, voice, social media and email fueled by Microsoft generative AI technologies to speed case handling and reduce manual work for representatives
  • Data powered decision making with real-time KPIs and reports
  • Build and deploy applications with Microsoft Power Apps to further enhance the customer and employee experience with automated, connected processes using Power Automate

CX Connect for Nonprofit also offers a host of features that address the fundamental needs of today’s nonprofits:

  • Fundraising and Engagement: Build and maintain long-term relationships with donors and supporters while reducing costs and increasing operational effectiveness
  • Volunteer Management: Equip volunteer managers with the tools they need to simplify volunteer recruiting, onboarding, retention and reporting
  • Volunteer Engagement: Engage and retain more volunteers by simplifying the process of finding and applying for engagement opportunities
  • Case Management: By pairing a systematic case management process with methodical case strategies, organizations can track progress and ensure an optimal client experience
  • Refugee and Immigration Services: To better rebuild lives this helps provide clients with secure housing, job opportunities, and skill development

See how CX Connect can help your nonprofit reduce hands-on work, increase insight, modernize case and relationship management and provide more help for more people.

At a glance