by CODE Technologies s.a.l

e-Gov solution offering full automation and better citizen servicing

e.DARA is a full-fledged solution for governments. The objective of the solution is to digitize the internal work of the government entity and to increase its efficiencies and transparency vis-à-vis the citizens. The citizens can check and pay their dues, submit and track their forms online, report any suggestions and complaints etc…

The solution works in SaaS model where licenses are paid per user per month in addition to a yearly maintenance and support fee. The main benefit is the automation of the internal workflows and to connect with citizens and facilitate tax payment. It provides the management as well with a Data Analytics dashboard offering a 360 degrees overview about all the internal procedures and allows the configuration and the monitoring of various KPIs.

In a nutshell, the following are the main features:

  • Processes automation through defined workflows
  • Documents archiving and inquiries
  • On-line application for citizens of certificates and permits
  • On-line payment of taxes and dues
  • Citizen’s Relationship Management
  • Live update of the forms’ current status
  • Tools offering visibility over the efficiency and speed of the operations
  • Integration with third party applications

At a glance