The Hootsuite solution package for Dynamics 365 provides best-in-class customer engagement with Dynamics 365 Omnichannel for Customer Service. It allows you to listen to and engage customers through their social channels of choice, bringing you closer to your customers with the richness of social data into Dynamics. Refine segmentation to provide relevant offers through Dynamics 365 Marketing. Enrich leads and lead scoring models in Dynamics 365 Sales with social data queues to ensure sales teams know what customers are most likely to buy.

Dynamics 365 Omnichannel for Customer Service: Provide best-in-class customer engagement by listening to and engaging with customers through the social channels of their choice.
Dynamics 365 Marketing: Refine segmentation to send more relevant offers.
Dynamics 365 Sales: Enrich leads and lead scoring models in with social data queues to ensure sales teams know what customers are most likely to buy.

Customers expect the brands they love to understand them and provide relevant, targeted offers and exceptional engagement and service. Brands that use social data to know customers better can create refined insights to ensure they are serving the right offers, targeting the right leads, and providing personalized service on the channel the customer chooses.

An installable solution package from MS app source adds custom fields to hold social data in your Dynamics 365 instance. The leads, opportunities, contacts, and case entities created from your Hootsuite dashboard are saved to your Dynamics 365 instance.

Installing the solution package requires organization admin privileges in the Microsoft Dynamics instance. The Microsoft Dynamics instance should also have Field Service and Project Service Solutions pre-installed.For details, see the user guide.

About Hootsuite

Hootsuite is the leader in social media management, trusted by more than 18 million people and employees at more than 80% of the Fortune 1000. Hootsuite’s unparalleled expertise, customer insights at scale, and collaborative ecosystem help people and organizations succeed with social.

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Hootsuite for Microsoft Dynamics 365

by Hootsuite