Avaya Enterprise Cloud (AEC)
by Avaya USA
All-in-one business communication & collaboration solution via flexible and secure dedicated cloud.
The Pillars of Avaya Enterprise Cloud
I. CCaaS through Call Center Elite and Avaya Experience Platform hosted on Microsoft Azure - Delivers a total experience contact center, seamlessly
Enables organizations to put a customer-first or constituent-first approach at the center of a customer’s organization with a dedicated cloud contact center as a service (CCaaS) solution that offers carrier-grade cloud-based capabilities, helps lower complexity, streamlines the cloud journey through centralized architecture, and provides powerful personalization options and cost savings with a pay-per-agent model.
II. UCaaS through Avaya Aura hosted on Microsoft Azure - Connects the entire workforce, effortlessly
Empowers organizations with a complete, simple, flexible, secure, and immersive employee experience that drives businesses and government agencies forward and offers enterprise-level industry-leading workforce communication and collaboration. Our unified communications as a service (UCaaS) solution offers streamlined implementation, full featured personalization and self-administration, and no limits on user scalability. It enables organizations to take advantage of the pay-per-user pricing model and investment protection options.
- All-in-one Avaya UCaaS and Avaya Experience Platform set of features delivered via dedicated cloud, with end-to-end security and built-in recovery measures
- Simple yet powerful packages and seamless integration
- Always-on/up-to-date cloud capabilities for ease of modernization and continuing innovation
- Pay-per-user (UCaaS) and pay-per agent (CCaaS) models with flexible upward scaling options
- Predictable cost and reduced complexity and risk through a shift from CAPEX to OPEX business model
- Highly automated standard dedicated cloud option for expedited speed-to-value
- Investment protection program for existing Avaya customers
- Self-service and user management via intuitive admin portal
Avaya Enterprise Cloud is:
- Secure and compliant, it helps you to get and stay fully compliant and protected with end-to-end security and built-in recovery measures that are trusted by companies with a wide range of large and complex environments around the globe.
- Powerful and transformational, it enables you to collapse the silos of past cloud archetypes. Our powerful all-in-one dedicated cloud capabilities let you transform and continuously innovate with robust service bundles and seamless integrations.
- Flexible and dedicated to your organization, it empowers your entire enterprise’s communications with an unrivaled tool chest deployed in your own cloud with either pre-defined architecture or a tailored integration.