Expert Desk

by InSpark BV

Expert Desk gives your IT department access to in-depth expertise on Microsoft technology.

The Expert Desk solution gives your IT department access to in-depth expertise on Microsoft technology. If you don't want to outsource the management of your IT environment, but still want the best support for complex issues, Expert Desk is the best solution for your organization. InSpark's cloud and security engineers respond to requests from your IT to provide third-line support for questions and incidents. Expert Desk is a reactive service initiated by the requests coming from your own IT department. Together, we have all the expertise needed to keep your organization running smoothly on the Microsoft cloud platform!

Is your IT department constantly inundated with questions? Do you face an immediate capacity shortage due to vacations or an overflowing project calendar? Or does day-to-day support demand so much of your capacity that you are unable to innovate or do cloud innovations? InSpark's Expert Desk offers the solution.

InSpark not only helps to solve problems and incidents, but we can also completely take over the implementation of important changes or new functionalities. Especially for our Expert Desk customers we offer a reduced rate so your organization can benefit from guaranteed support. You can choose from a bronze, silver or gold SLA package, which you can change after 3 months free of charge.

If even our Cloud Experts can't solve your problem, InSpark uses Microsoft Premier Support. The best Microsoft engineers will work for you, without your organization needing its own Premier Support contract.

With Expert Desk, InSpark provides specialized knowledge in the following Microsoft cloud domains:

- Office 365 (Exchange, SharePoint, Yammer, Teams etc.);

- Intune (Enterprise Mobility & Security);

- Power Platform (Power Apps, Power Automation and Power Virtual Agent);

- Azure IaaS/PaaS & Services;

- (Azure) Active Directory and AD Connect (Hybrid Identity);

Whether you have substantive questions about Exchange, SharePoint or Intune, need help implementing a business process or have questions about data and infrastructure security, with Expert Desk you will always have the right expertise, knowledge and support on hand.

This application is only available in Dutch.

At a glance