Kasisto Consumer Banking

by Kasisto

Humanizing Digital Experiences

KAI Consumer Banking is the Conversational AI solution for the humanized digital experience customers crave.

Kasisto’s leading digital experience platform, KAI, is created to master the language of finance. KAI is trained and ready to host the humanizing experiences today’s customers demand, while intuitively opening doors to deeper customer engagement. From simple retail transactions to the complex demands of corporate banks and wealth management, KAI gets it. KAI gives financial institutions the power to transform normal customer communications into Profound Interactions.

Customers are looking for immediate and convenient ways to bank, but still want experiences that are personalized and human. This creates a wonderful opportunity for financial institutions to perfect their customer experience and service, while improving operational efficiencies and reducing costs.

Fast Time to Market with KAI’s Built-in Banking Knowledge

KAI Consumer Banking (KCB), provides digitally-engaging experiences for your customers through a branded virtual assistant. KCB is fluent in banking from day one. This deep financial expertise eliminates the need for costly ramp-up time and training. Plus, you can leverage KAI’s knowledge across multiple channels.  KCB comes with everything you need to develop, customize, maintain, and grow your virtual assistant.

  • Servicing customers in ways that improve operational efficiency 
    1. Reduce call center volume & empower customers to self-serve, while dramatically improving intelligent interactions with your customers
  • Engaging customers in ways that boost brand loyalty 
    1. Enable lifestyle banking while championing financial well-being, demonstrating a commitment to innovation and helping customers “bank better”
  • Acquiring customers in ways that increase their lifetime value 
    1. Help customers discover the products and services they need with proactive conversations that offer timely, contextual and intelligent suggestions. 

Proven Customer Results

  • 4x increase in automated chat responses, significantly improving electronic engagement with customers, leading to automated product upsell and cross sell opportunities 
  • 90% call containment rates, freeing up agents to engage in more valued conversations
  • 50% reduction in live chat volumes, delivering previously unimaginable reductions in call center costs

Kasisto’s KAI powers Virtual Assistants for retail/consumer banks, corporate banks and investment management firms. Contact us for information.

At a glance