Luware Compliance Recording - Closing the Compliance Gap

In highly regulated verticals, such as financial services, businesses are often challenged to use Microsoft Teams in a compliant manner, where external compliance rules frequently require the recording, retention and surveillance of voice and electronic communications. The recording service is built on Azure and is fully managed by Luware. The solution enables organizations usinjg Teams to comply with compliance monitoring, recordkeeping, and reporting requirements.

Recording Features

Easy adherence to advanced compliance needs such as MIFIDII, HIPAA, Dodd-Frank.

Legal hold
Incident handling
Compliance workflows
Recording announcements
Voice transcription
Recording of public network calls in Teams

Analytics & Reporting Features

Phonetic search
Speech transcription
Full-text search
Detailed dashboards and reporting
Extensive quality control to streamline processes and increase customer satisfaction

Monitoring Features

Locking conversations
Customer surveys for quality assessment.
Trade reconstruction
Augmented business insights
Compliance evidencing

The enterprise-grade, secure Microsoft Teams recording solution let organisations capture all communications features available in Teams from voice calling to chat, audio and video meetings, screen sharing, and IM attachments across all regulated users. It is a robust platform to centrally record, store, and make data readily available and easily retrievable for records retention, reconciliation, trade reconstruction, business intelligence, and compliance evidencing.

Luware Compliance Recording for Microsoft Teams

by Luware