AnywhereNow WebAgent
by Workstreampeople BV
AnywhereNow WebAgent is a fully featured Teams Contact Center platform to embed within any CRM
AnywhereNow WebAgent
by AnywhereNow
AnywhereNow is a fully featured, truly native Microsoft Teams contact
center solution that leverages your existing investment in Microsoft platforms
and applications. It is an industry proven solution, trusted by over 1800
global enterprises and early 2021 became the first in the industry to be
certified in Microsoft's certification program for Microsoft Teams Contact
Centers.
AnywhereNow WebAgent
turns any CRM into a powerful tool for contact center agents. Standalone or
nested inside the CRM interface, the WebAgent provides users with cloud based
omnichannel contact center functionality. When integrated with a CRM, agents
will be able to work from a single pane of glass: they can receive and send
calls, chats, emails and video. Customer information for inbound and outbound
interactions are automatically displayed and directly linked to their CRM
record.
The AnywhereNow Timeline shows the entire customer journey from initial
contact to closing, including interactions transferred outside the contact
center, and logs the information in the CRM system. Agents enjoy efficiency
gains and provide greater customer service through an immediate and complete
view of the caller’s information.
AnywhereNow WebAgent runs in the Azure cloud and integrates with all major
CRM, ITSM and ERP systems, providing these clients with rich AnywhereNow dialogue
management capabilities for agents and supervisors. AnywhereNow WebAgent
is a fully featured extension of your Microsoft ecosystem and supports Dynamics
365 online, Skype for Business, Office365 Cloud PBX, Microsoft Teams, WebRTC
and any PABX based on PSTN. In addition to the unified agent experience,
WebAgent includes:
• Voice & Chat Bots to take your IVR and ICR (Integrated Chat Response) to
the next level
• Azure Cognitive Services to provide real-time language detection for speech and text
• Call and Chat Recording for inbound, outbound and internal calls and chats
• Smart omnichannel routing, based on numbers, skills, geography, CRM data, and more
• Agent Management in real time over multiple contact center groups and skills
• Outbound Dialing options, from click-to-call to Power-Dialing
• Call Reporting and Web Wallboards for both historical and realtime reporting
• Microsoft Power BI tools to easily disclose actionable intelligence
• Integrations with Microsoft Flow, PowerApps, Azure Cognitive Services and over 30 other CRM and ERP solutions.