AI-Powered Customer Service Evaluation

Avanade’s two-week engagement is built to meet you at any stage of your customer service journey. Comprising a mix of questionnaires, sessions and functional and technical assessments, we can help you identify the highest business impact initiatives for modernizing the contact center and making the case for modern, AI-powered customer service.

Whether you're exploring Dynamics 365 Customer Service for the first time or looking to scale your existing implementation, Avanade’s structured three-phase engagement helps you define a clear path forward—grounded in your business priorities and powered by our deep Microsoft expertise.

What We Deliver

Over the course of this engagement, we’ll work closely with your team to evaluate your current state, prioritize high-impact opportunities, and define a roadmap for success.

Evaluate: We begin with a workshop and structured questionnaire to understand your current customer service processes, challenges, and goals.

Outcomes:

• Shared vision for customer experience (CX)
• Validated business objectives and pain points
• Review of existing processes and system functionality

Prioritize: We showcase the art of the possible with Dynamics 365 Customer Service, helping you identify and prioritize the scenarios that will deliver the greatest value.

Outcomes:

• Prioritized business scenarios
• Agreement on high-level system features and requirements

Plan: Based on your priorities, we define the Minimum Viable Product (MVP) scope and outline a strategy for implementation, integration, and adoption.

Outcomes:

• Defined MVP requirements and scope
• High-level implementation plan
• Integration, migration, and change management strategy

Why Partner with Avanade?

• Unmatched Microsoft Expertise: As Microsoft’s leading partner, we bring early access to innovations and deep product knowledge.
• Proven Methodology: Our structured approach ensures clarity, alignment, and momentum from day one.
• People-First Consulting: We combine technical excellence with business insight to help you drive meaningful outcomes.

Let’s Get Started

Whether you're looking to modernize your support operations or unlock new service experiences, we’re here to help. Contact us today to schedule a discovery session.

*Pricing may vary based on scope.