https://store-images.s-microsoft.com/image/apps.53632.13aa2ddf-4e5d-4f3b-a3d1-c2e842939bf2.502959cc-5df0-45d3-b14a-b3546bc1512c.16abced2-d678-4395-84d1-8185b1ee0fe8
Webex Contact Center for Microsoft Teams
by Cisco Systems, Inc.
Just a moment, logging you in...
Webex Contact Center integration for Microsoft Teams
The move to hybrid work for frontline workers has created a need to enable collaboration between customer service representatives and subject matter experts that could be located anywhere across an organization. The Webex Contact Center Integration for Microsoft Teams combines rich opti-channel customer engagement capabilities with Microsoft Teams to break down barriers between contact center agents and the enterprise.
Solution Features:
- Inbound calls from Microsoft phone system can be skills-based routed to contact center agents.
- On-net, toll free calling, conferencing, and transfers between agents and subject matter experts.
- Support for both Microsoft PSTN and third-party direct routing providers.
- Hard phone / softphone support for Teams-based contact center agents.
Webex Contact Center Features:
- Unified, opti-channel contact center solution deployed and managed from the cloud
- 360-degree customer journey analytics
- Advanced intelligent routing and queuing
- Expert-agent collaboration and communications
- Advanced Integrated Voice Response (IVR) capabilities
- Call recording
- Standard and customizable reporting
- Outbound campaigns
Benefits:
- Seamless collaboration between agents and knowledge workers in support of customer engagements.
- Knowledge worker access to customer support resources in Microsoft Teams.
- Unified calling platform between the contact center and enterprise.
At a glance
https://store-images.s-microsoft.com/image/apps.60004.13aa2ddf-4e5d-4f3b-a3d1-c2e842939bf2.502959cc-5df0-45d3-b14a-b3546bc1512c.b7a6ea3d-5036-4cba-955d-55a355abe072
https://store-images.s-microsoft.com/image/apps.12783.13aa2ddf-4e5d-4f3b-a3d1-c2e842939bf2.502959cc-5df0-45d3-b14a-b3546bc1512c.9ffca6a6-d80d-4c97-a102-6d01135900a1
Other apps from Cisco Systems, Inc.
Cisco Devices for Microsoft Teams RoomsCisco Systems, Inc.Elevate your Microsoft Teams Rooms with Cisco devices
+1
Applicable to:
SaaS
NaN out of 5
Cisco Webex Video Integration for Microsoft Teams (CVI)Cisco Systems, Inc.Cisco & standard SIP video room devices join Microsoft Teams meetings via Webex-hosted CVI service
+1
Applicable to:
SaaS
NaN out of 5
Webex Contact Center for Microsoft DynamicsCisco Systems, Inc.Webex Contact Center integration for Microsoft Dynamics CRM
+4
Applicable to:
MarketingSalesCustomer ServiceField Service
NaN out of 5
Webex Contact Center CRM Connector for Microsoft Dynamics 365Cisco Systems, Inc.Handle contact center calls, manage cases, log activity inside Dynamics 365.
+3
Applicable to:
SalesCustomer ServicePower Apps
NaN out of 5
Cisco Secure Email Threat DefenseCisco Systems, Inc.Bolster Microsoft 365 email security to detect and block advanced threats.
+1
Applicable to:
SaaS
NaN out of 5