Dotdigital for Non-profit Organizations

by dotdigital

Leading customer experience and data platform for charities, IGOs and other non-profit organizations

Dotdigital’s integration with Microsoft Dynamics allows you to unlock the full marketing automation potential of your CRM data – for effective lead nurturing that will hit the spot. Dotdigital helps non-profit organizations from all over the world with their marketing and comms strategies so they can have a meaningful digital presence and deliver powerful, engaging experiences to their audience.

Key features

  • Single sign-on functionality
  • Sync your marketing lists seamlessly with Dotdigital
  • Automate lead reporting from Dotdigital Microsoft Dynamics
  • Create lifecycle campaigns across all touchpoints and increase engagement
  • Send Dotdigital emails to any individual contact in just one click, directly from your Microsoft Dynamics account
  • View cross-channel engagement data and form responses in the Engagement Timeline
  • Round-the-clock global support from our in-house team of experts

Use cases

  • Send Volunteers, Donors, Supporters, and Beneficiaries on personalized welcome journeys
  • Re-engage lapsing Volunteers
  • Send thank you emails to Donors and Volunteers
  • Get one-time Donors onto a direct debit
  • Send event attendees on a personalized journey
  • Keep members engaged with relevant content for their Membership
  • Move Donors up to the next Giving Level
  • Give VIPs special attention with personalized, relevant comms
  • Send an impact report and thank you message to all contacts who donated to a particular Designation


"As a result of Dotdigital, Trillium, and the RAeS working together, the society now has a single view of its members, is able to deliver relevant communications for each persona, and has successfully improved levels of engagement." - The Royal Aeronautical Society (RAeS)

"Dotdigital for Microsoft Dynamics CRM has slashed the time taken to do emails dramatically" – Ben Henson, IT Change Manager, Help for Heroes

About Dotdigital

Dotdigital is a customer experience and data platform that helps digital marketers and developers deliver communications across the customer journey. We harness the power of contact data, powering engagement, conversions, and loyalty for non-profit organizations as they grow and scale. Customers love our easy-to-use platform that connects first party data across the systems, surfacing powerful insights and automating predictive cross-channel messages.

Dotdigital’s 450+ employees serve mid-market and enterprise companies around the world and across industries. We aspire to inspire responsible marketing and are committed to sustainability, privacy & security. Dotdigital is proud to be the world’s first carbon neutral, ISO14001, ISO 27701 & ISO27001 certified customer experience and data platform.

At a glance