Once you bring digital employees into your organization, you're on a path to build a hybrid workforce, where digital and human workers collaborate for greater business value. The digital workforce is not some far-off trend — it's here today and integrated into Topdesk.
You can scale, lower costs, greater efficiency, consistent responses and enhanced productivity. For this, you get a digital employee who works 24x7 and that offers out-of-the-box, high-volume and high-impact IT tasks, such as:
Amelia works together with her human Service Desk colleagues and handles simple and even complex customer interactions, is always available via chat, can sense emotions and is fluent in many different languages.
Amelia enriches the Customer Experience by registering and monitoring every conversation while continuously improving its communication skills based on customer interactions.
Want to know how you can benefit from and implement Amelia in less than a month in your organization? Click on ‘Contact Me’ to learn more.