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Customer Journey Mapping workshop designed to improve and shape your customer experience initiatives
Customer Journey Mapping workshop designed to improve and shape your customer experience initiatives in-line with modern expectations.
2-day Customer Experience (CX) workshop Keeping up with the modern customer is sometimes not easy, in the world of digital transformation, expectations shift constantly, which means it can be hard to remain relevant and competitive. Innovative technologies such as omni-channel service, ChatBots, customer journey mapping, integrated with leading CRM software can all support Customer Experience best practice. With our step-by-step approach, our CX experts will guide you in creating the optimal customer experience. A key part of our CX journey with you is an on-site strategic workshop, lasting two days. Your consultant will provide an additional two days in preparation and documentation, with a total of four days' consulting engagement.
Workshop Agenda Day One Introduction to Customer Experience approach Customer Journey Mapping methodology Brand values definition Define Do’s and Don’ts Identifying Personas Day Two Selecting the right Journey Map Customer Journey Mapping: stages, actions, touchpoints, feelings, insights Root Cause Analysis Solution brainstorming Actions Summary Deliverable Arising from the workshop a comprehensive view of the customer experience program including: brand values, personas, a comprehensive customer journey map and a list of action items that can be transformed by the organization into an implementation plan.
Next steps Speak to Prodware about starting your own customer experience journey, harnessing digital transformation to support your customer-centric strategies.