https://store-images.s-microsoft.com/image/apps.23115.85e24fec-734b-44ec-bc85-824169b3e9df.afbdcde6-85f8-4988-9038-b4b4d00bb6aa.f13b850c-aca9-455a-afbd-c91b7bcd2b29

Explore Dynamics Customer Voice: 5- Day Workshop

PwC_India

This offsite Proof of Concept workshop will show you how to use Dynamics Customer voice for seeking customer feedback and track customer experience score

This five-day workshop, conducted offsite from PwC facility, will allow your team to vet Customer Voice as a suitable platform for seeking customer feedback and launching surveys. You choose which process to target, and our team will work with yours on building out a working Proof of Concept and an assessment.

Agenda

  • Day 1: Current state customer feedback surveys and Survey designs
  • Day 2: Customer Voice survey buildout and workflows
  • Day 3: Design Refinement and Data Integration
  • Day 4: Testing and rollout
  • Day 5: Customer experience score tracking

Deliverables

  • Process Review
  • Survey Design
  • Survey build
  • Data Integration (CDS)
  • Process Automation (Flow)
  • Proof of Concept Feedback Survey

Notes

  • Training is limited to 5 attendees per session and will be conducted virtually.
  • Travel is not included
At a glance
https://store-images.s-microsoft.com/image/apps.36578.85e24fec-734b-44ec-bc85-824169b3e9df.afbdcde6-85f8-4988-9038-b4b4d00bb6aa.0d9437bf-2941-4c90-9995-376046183c54
https://store-images.s-microsoft.com/image/apps.53723.85e24fec-734b-44ec-bc85-824169b3e9df.afbdcde6-85f8-4988-9038-b4b4d00bb6aa.6aab7e55-6d57-40d2-a155-d4a2f9b0861c
https://store-images.s-microsoft.com/image/apps.37936.85e24fec-734b-44ec-bc85-824169b3e9df.afbdcde6-85f8-4988-9038-b4b4d00bb6aa.4d175f3b-b3b2-48f7-abed-6675b5340fca
https://store-images.s-microsoft.com/image/apps.17883.85e24fec-734b-44ec-bc85-824169b3e9df.afbdcde6-85f8-4988-9038-b4b4d00bb6aa.9e1104e4-5f7a-476f-9bbb-ce26dd547815
https://store-images.s-microsoft.com/image/apps.48377.85e24fec-734b-44ec-bc85-824169b3e9df.afbdcde6-85f8-4988-9038-b4b4d00bb6aa.cc12185e-2971-46cf-8cc9-840af381c197