Your customers expect every interaction to be easy, personalized and secure. For over 45 years, TTEC Digital has been crafting customer experiences (CX). Powered by Dynamics 365 Marketing, Customer Insights and expert consultants, TTEC Digital is helping businesses provide frictionless CX designed for human experiences including:

Transforming interactions into exceptional experiences
Building memorable journeys across all touchpoints
Informing decisions with unified customer data
Personalizing experiences and driving results
Converting prospects into loyal customers
Reducing friction for customers and employees

Agenda and Services Provided*

Determine use cases for segmenting and personalized targeting
Review data sources for profiles and activities
Gather requirements for marketing outcomes and journeys
Configure Sandbox and Production environments
Import Customer and activity data sources into Dynamics 365 Customer Insights

Unify data sources into a customer profile in Customer Insights
Base configuration of Dynamics 365 Marketing
Setup Contacts, Accounts and Leads for Marketing

Design custom Marketing entities
Create e-mail templates, Landing Pages and forms
Create activities, relationships, indexes and measures in Customer Insights

Configure Customer Insights and Marketing integration
Implement Marketing journeys
Analyze unified data to identify segments relevant to your goals

Configure out of the box reporting for Marketing
UAT/Training

Go Live, Deployment and Hypercare
Final executive playback
Recommendation on next steps

*Est. dependent on complexity of journeys, templates, landing pages, forms, measures, entities and workflows.

Consulting services results