Customer Engagement: 1-Wk Proof of Concept

This Proof of Concept is designed to reimagine how your business approaches customer experience & customer engagement. Our experts will spin up a trial instance of Dynamics 365 for Customer Engagement, configure it with your data, and provide a conference room pilot to your team and executives.

Deliverables

• Demonstration on how data augmentation can provide greater insights on your customer
• Defined processes to drive your sales, customer service, field service
• Provide operational context in your productivity applications such as Outlook
• Mobile demonstration for those on the road
• How to leverage machine learning to drive better business decisions

Agenda

Day 1 - Assessment & Data Collection

• Assessment of current processes
• Collection of demo data
• Determination of potential automation

Day 2 - Setup Trial & Configuration

• Deploy trial environment
• Load sample data
• Begin configuration

Day 3 & 4 - Finalize Configuration & Review

• Finalize configuration
• Internal review with sponsor
• Last minute updates

Day 5 - Conference Room Pilot

• Conference room pilot of Proof of Concept
• Determine next steps