Avtex OC Hub QuickStart offers a pre-built agent self-assessment that allows us to analyze current state and build a quick-start package for Dynamics365 Omni-Channel based on survey results.
Microsoft Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. Avtex has created a short Agent Self-Assessment survey to quickly analyze your organization's needs to design and build an Omnichannel QuickStart package.
There is no cost to this assessment. You have the option to do a deeper assessment (25-50K) leveraging Avtex Customer Experience consulting services to help interview internal employees and customers to identify existing pain points and gaps within service offerings at a deeper, more thorough level. We recommend this to customers who are looking to digitally transform their end-to-end Customer Service offerings.