TTEC Digital Analytics and Insights for Housing Associations Solution: 3 Week Workshop

TTEC Digital Analytics and Insights for Housing Associations solution combines Dynamics 365 Marketing, Power BI, Dynamics 365 Customer Insights and Azure Synapse with our deep industry experience to deliver a personalized customer experience through real-time actionable insights.

Providing real-time predicative analytics is key to Housing Associations, in unlocking value from their data and driving actionable insights.

What could this mean for your Housing Associations?

• Tenant satisfaction measures - Consolidated Dashboard for the 22 proposed tenant satisfaction measures.
• Rental Period - Reduction in void duration and improved rental period.
• Arrears - Predicting and reducing the number of customer arrears.
• Improved customer service - Deploy digital outreach via multiple channels, making it easy and effortless for customers and tenants to interact with you.
• New Home - Improved cycle time in selling new homes.

How do we deliver this?

Services Provided & Agenda – 6 workshops (maximum of 2 hours duration each) to discuss the following areas.**

• Day 1 - Introduction and setting the scene
• Day 2 - Bringing together cross channel interactions – Workshop to understand the different channels through which your HA interacts with customers and propose the solution through which you can bring the cross-channel interactions together to better serve customers and enable phased channel shift to reduce operational costs
• Day 3 - Driving actionable insights – Workshops to identify the data sets to build the customer DNA (Property, Agreement, Rent, Repairs etc) and derive actionable insights to drive operational efficiency
• Day 4 - AI & ML to power personalised customer experience – Workshops to identify the scenarios and data sets to deliver AI & ML driven personalised customer experience such as seamless handover of customer interactions, proactive financial support recommendations, predicting customer behaviour and target customers for channel shift
• Day 5 - Accelerate the identification and ingestion of housing data – In this workshop we will discuss legacy data sources and identify the data ingestion requirements to move the siloed data into central repository following HACT standards and accelerate the data ingestion work by leveraging our prebuilt data ingestion tool
• Day 6 - Reports and Data model using the HACT standard – In this workshop we will discuss your existing data models spread across different applications and how we can bring the data together following HACT standards and how we can build valuable regulatory, management reports and insights on top of the standardised data sets
• Day 7 - Enabling Real-time regulatory insights - In this workshop we will discuss your systems and processes to assess your readiness for satisfying the 22 new Tenant Satisfaction Measures KPIs

**Est. dependent on; the number of data sources, the complexity of data validation and transformation, number of tables, segments, measures, reports, dashboards and number of algorithms to derive predictive analytics and actionable insights.