Learn how to build omni-channel / unified commerce for your business, and deliver personalized and seamless buying experiences
Columbus “Omni-Channel Experience in Retail” Offer is a one-day workshop that will help your team to learn:
Facts in short
The workshop can be delivered globally both virtually & onsite, it lasts for 1 day and requires the involvement of representatives from IT, retail & digital commerce and top management. Note that participants don't need to have IT knowledge to be a part of the workshop. On the contrary, understanding of your current processes, customer journey & future requirements is the most important thing.
Workshop in details
Stage 1.Understanding your needs: 30 min call prior to the workshop to customize it for your business specifics;
Stage 2.Introduction to modern omni-channel: customers’ perspective & needs, retailers' perspective & possibilities, gap in between;
Stage 3.Omni-channel enablement: architecture & best practice, technology considerations, business considerations, process considerations;
Stage 4.Demonstration: demo of architecture setup based on common retail use cases;
Stage 5.Discussion: your unified commerce maturity mapping, future roadmap based on your requirements, Q&A and next steps.
Business use cases for the workshop