Teams Phone Accelerator: 2-Day Workshop

Teams Phone is a modern enterprise-grade cloud communication service built into Microsoft Teams that provides simplified, converged, and inclusive communication features through a single app.

This engagement helps clients: • Understand the value and capabilities of Teams Phone through workshop sessions and demonstrations • Learn about the best practices and requirements for Teams Phone deployment and management • Develop a roadmap for enabling Teams Phone in their organization

The offer consists of 2 days of workshop sessions customized to the client's interests and telephony use cases. The sessions cover topics such as Teams PSTN connectivity, networking best practices, Teams Phone management, automated call handling, emergency calling, adoption, licensing, devices, and more.

The following is an example agenda: Day 1 • Teams Phone overview • Teams Phone enablement • Endpoints for Teams Phone • PSTN connectivity for Teams Phone • Teams Phone Management and Administration • Automated Call Handling with Teams Phone • Monitoring and Reporting

Day 2 • Contact Center • Call Recording • Demonstrations of Teams Phone Features • Teams Phone Adoption • Telephony User Persona and Use Cases • Teams Phone Network Best Practices • Summary and Recommendations

The workshop discussions result in the following deliverables: A Teams Phone enablement roadmap that outlines the steps, timelines, and resources for introducing Teams Phone to the organization.

The 2-day engagement costs $5,000. Funding options may be available.