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XRM® Contact Center: 2-Wk Implementation

e-consulting

Pre-configured solution based on Microsoft Dynamics 365 Customer Engagement for omni-channel customer service.

Implementation

XRM® Contact Center: 2-Week Implementation – 15 000 $

Pre-configured solution based on Microsoft Dynamics 365 Customer Engagement for omni-channel customer service. The solution provides processing of incoming and outgoing communications in automatic and interactive mode via IVR, telephone lines, video, SMS, E-mail, chats, Viber, Telegram, Facebook.

E-Consulting helps companies to ensure effective communication with customers, in a short time and with a limited budget, to automate management based on Microsoft Azure and Microsoft Dynamics 365 Customer Engagement technologies.

Deliverables

  • Cloud omni-channel contact center with support for processing calls from any device in a web browser through a modern softphone.

  • Providing the ability to quickly deploy (roll-out) solution in any country with support for the multi-lingual Microsoft Dynamics 365 Customer Engagement and concentration of operators in one location or distribution of operators in any time zones,the system is localized for 173 countries in 49 languages.

  • Consolidation of data for each country in a single central office database. The possibility of a generalized and detailed analysis of the state of communications and functional analytics.

  • Reducing restrictions in terms of hardware requirements infrastructure due to the use of Microsoft Azure cloud server capacity. Fast scaling from 2 receptionists to 24,000 operators.

https://gallery.azure.com/artifact/20151001/e-consulting.econsulting_implementation.1.0.0/Artifacts/SampleImage/a798de01-3d31-4911-985a-3b4c39fcd115.png
https://gallery.azure.com/artifact/20151001/e-consulting.econsulting_implementation.1.0.0/Artifacts/SampleImage/a798de01-3d31-4911-985a-3b4c39fcd115.png