This service is available in French, German and English
French and German versions are available in the documents
We offer a 2 hours demonstration and discussion about our Energy Core Model.
What is Energy Core Model?
**A set of pre-packaged features to the utilities world for Dynamics 365 Customer Engagement
**80% of the functional needs of Customer Relationship Management in the energy market are covered in this core model
**The goal of this Core Model is to enhance the relation with the customer through:
- Customer and contacts 360° vision
- Technical delivery points management
- Energy and Multimedia products and offers using D365 Sales App
- Energy and Multimedia pre-designed business processes and customer journey
- Case management for utilities based on D365 Customer Service
- Work Order planification at utilities' delivery point
- A Self-Service portal for the customer
**These functionalities are divided into modules
**A customer can start with a module of the core model and enrich it with its specificities
**The instantiated modules of the core model will be interfaced with the client's information system
How does it work?
**Modularity
The customer has the choice of the modules he wishes to implement
**Adaptability
The Core Model can be customized and extended to suit specific customer needs.
**Integration
The Core Model is integrated with business applications such as IS-E
What modules are offered?
**360 view of the customer data
**Sales process for the energy world
**Customer service and case management with SLA
**Field Service for dispatching technicians
**Marketing and Marketing automation
**Customer portal
ELCA can support you
**Process analysis and optimization
**Data quality
**Interfacing with your third-party systems