Ergo Microsoft Dynamics 365 Copilot Empower for Customer Insights: 7 days Workshop

Ergo Microsoft 365 Copilot Empower for Customer Insights

As one of the select few members in the Microsoft 365 Copilot Jumpstart Program in Ireland, as well as a Microsoft Solutions Partner in Business Applications, Ergo is uniquely positioned to advise on five steps to optimise Microsoft Dynamics 365 Copilot to deliver the most value to your organization.

Understand From exploring the possibilities with Microsoft Dynamics 365 Copilot - Customer Insights and matching them to your unique needs, we seek to understand where we can deliver the most impact.

Assess We evaluate the impact of change on your end users and identify any risks that may need to be remediated for maximum effectiveness of Copilot. These could range from addressing knowledge gaps for users or considering GDPR implications.

Engage A new tool is only effective if it’s adopted. We set the scene for effective adoption of Microsoft Dynamics 365 Copilot – Customer Insights with a communication strategy to engage the target user personas throughout the process and train them on getting the most out of Copilot.

Deploy Finally activating the solution for use, we continuously measure against the success criteria to track progress of the implementation.

Extend Explore possibilities for maximizing the use of Power Platform and Dynamics 365 for Customer Insights, ensuring that you get the most out of your investment.